Privacy Policy

Last updated: 2026-08-25

SEKERTARI is an assistant that works over WhatsApp and web dashboards. This page explains what we collect, why, how long we keep it, and how you can have it deleted.

1) Account & profile data

• The phone number linked to your account (your primary identifier with us).
• Display name, preferred language, time zone.
• If you run a business: business name, your role, and the roles of people you invite.

2) WhatsApp messages & metadata

• The messages you send us and the replies we send you.
• Accompanying metadata: timestamp, message ID, delivery status.
• Messages reach us through the WhatsApp Business Platform operated by Meta Platforms; their transport is also governed by WhatsApp's own policy alongside this one.

3) Tasks & reminders

• What you ask to be reminded of, when, its status (done/cancelled), and who it was assigned to if that is a member of your household or team.

4) Business & accounting data

• Bookings and appointments, customers you record, employees and their roles.
• Expenses, invoices and financial entries you enter or upload.
• This data belongs to your business and is never visible to another business (see “Security”).

5) Uploaded files & media

• Images, invoices and documents you send or upload, and the data we extract from them (such as an invoice amount and date).

6) Automated & AI processing

• We use automated processing to understand your request in your own language and turn it into an action (a reminder, a booking, an expense entry).
• The text of your request — and a file's contents where extracting its data is the whole point — may be sent to external processing providers for that purpose only.
• We do not use your content to train general-purpose models, we do not sell it, and we do not use it for advertising.
• Sensitive decisions stay with you: no booking and no sharing of health data without your explicit confirmation, and no medical diagnosis, prescription or dosage change.

7) Service providers & subprocessors

We rely on parties who provide operational services and process data on our behalf, under our instructions only:

• WhatsApp / Meta Platforms — the messaging channel itself.
• Cloud hosting provider — running servers, database and backups.
• Automated language-processing providers — understanding requests, as in section 6.
• Payment provider — for paid subscriptions; your card details never pass through us and go directly to the payment gateway.

8) Security

• Data in transit is encrypted over HTTPS/TLS.
• Strict tenant isolation enforced in the database itself: every row is governed by a policy preventing one account from reading another account's data — not merely filtered in application code.
• Access is role-limited and sensitive operations are written to an audit log.
• No system is perfectly secure; if a breach affects your data we will notify you and act accordingly.

9) Retention

• We keep your data while your account exists and the service is provided to you.
• On a deletion request: deleted within 30 days at most; copies may persist briefly in backups until those expire in turn.
• We may retain the minimum the law requires us to keep (such as invoice records), for that required period only.

10) Your rights

• Access your data and correct anything inaccurate.
• Obtain a copy of it.
• Request its deletion (see section 12).
• Object to specific processing or withdraw consent, understanding that some features may stop working.

11) Children

The service is not directed at anyone under 18, and we do not knowingly collect their data.

12) Data deletion

You may request deletion of your account and data at any time. Full steps here:

Data Deletion page

13) Contact us

Message us on WhatsApp: +974 6633 1033 — state clearly what you are asking for.

14) Changes to this policy

We may update this page; the last-updated date appears at the top. We will tell you about material changes over WhatsApp.